1. Product Warranty and Guarantee Terms
Each product available on our website has different warranty and guarantee conditions. Please ensure that you carefully read the Product Description before making a purchase. The warranty and guarantee details specific to each product are included in the product description itself.
1.1. Types of Warranties
Manufacturer Warranty: Certain products come with a manufacturer warranty. The duration and conditions of this warranty will be governed by the manufacturer’s terms.
Limited Warranty: Some products come with a limited warranty, which only covers specific circumstances such as defects in materials or workmanship.
Guarantee Terms: Some products are backed by a guarantee covering product quality, functionality, and performance. The guarantee period and scope may vary from product to product.
1.2. Exclusions from Warranty
The warranty or guarantee will not apply in cases of misuse, accidents, improper maintenance, or unauthorized repairs of the product.
Warranty terms cannot be modified or altered by the customer.
Products must be used in accordance with the guidelines provided in the user manual or product instructions.
2. Shipping and Delivery Terms
We are committed to providing a smooth shipping and delivery process to offer the best experience to our customers.
2.1. Shipping Timeline
Orders are typically processed and shipped within 5 to 10 business days.
Customers will receive updates regarding their order status via email or mobile notifications.
Delivery times may vary based on location. Shipping to remote areas may take longer.
In case of any delays in shipping, customers will be notified in advance.
2.2. Shipping Charges
Shipping charges will be based on the type of order, its weight, and the customer’s location. The shipping cost for a specific order will be displayed at the time of order confirmation.
International shipping may involve additional fees and taxes, which will be borne by the customer.
2.3. Damage or Loss During Shipping
We ensure that all products are securely packed to prevent damage during transit. However, if any product is damaged during shipping, the customer must inform us within 24 hours of delivery.
In such cases, the customer is required to provide proof of damage through images or videos of the product.
3. Return and Refund Policy
3.1. Return Conditions
Customers can request a return within 7 days of product delivery, provided the product is in its original condition, unused, and with all its packaging material intact.
Returns are only eligible for products with manufacturing defects or damage caused during shipping.
To initiate the return process, customers must contact our customer service team and follow the instructions provided for returning the product.
3.2. Refund Process
Once the returned product is received and inspected, the customer will be notified about the refund process.
Refunds will be made through the original payment method and may take 7 to 10 business days to process.
Shipping charges are non-refundable unless the product is defective.
4. Customer Responsibilities
4.1. Honesty and Transparency
Customers confirm that they have read and understood all product descriptions and conditions before making a purchase and agree to use the product as directed.
It is the customer’s responsibility to provide accurate personal and payment information on the website.
4.2. Proper Product Usage
The warranty is only valid if the product is used as per the guidelines provided.
Customers are responsible for any damage or loss caused due to improper or illegal use of the product, and the warranty will not be applicable in such cases.
5. Legal Liabilities
5.1. Limited Liability
While we make every effort to ensure the accuracy, timeliness, and quality of the information, products, and services available on our website, we will have limited liability in the event of any errors, delays, or damages.
In the case of any legal disputes, the matter will be settled under the jurisdiction of the courts we select.
5.2. Privacy Policy
We respect and protect the personal information and payment details of our customers, and this information will not be shared with any third party, except when required by law.
6. Refund and Cancellation policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made 2 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out fordelivery. In such an event, you may choose to reject the product at the doorstep.
GURUKUL TECHNICAL THE INFO TECHNOLOGY does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 2 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by GURUKUL TECHNICAL THE INFO TECHNOLOGY, it will take 2 days for the refund to be processed to you.
Return
Return Policy
We offer refund / exchange within first 2 days from the date of your purchase. If 2 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
Shipping Policy
The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 2 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable.